Introduction
Max Skills Academy respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share information when you visit our website, register an account, enquire about a course, or purchase our services.
Information We Collect
Depending on how you use our website, we may collect:
Personal Information
- Full name
- Email address
- Mobile or WhatsApp number
- Country and city
- Educational or professional information you submit
Account and Learning Information
- Registration details
- Course enrolments
- Learning progress and assessment records
- Customer support communications
Transaction Information
- Order and course details
- Transaction reference and payment status
- Relevant billing information
Technical Information
- IP address
- Browser and device information
- Website usage data
- Cookies and similar identifiers, where applicable
How We Use Your Information
We may use your information to:
- Respond to enquiries and counselling requests.
- Create and manage student accounts.
- Process purchases and verify payments.
- Provide course access and learning materials.
- Communicate class schedules and course updates.
- Provide customer support.
- Maintain transaction and enrolment records.
- Improve website functionality and security.
- Detect fraud and unauthorized activity.
- Comply with legal and regulatory obligations.
- Send promotional communications where legally permitted.
You may opt out of promotional communications using the available unsubscribe method or by contacting us.
Payment Processing
Payments may be processed through Razorpay, Cashfree, or another provider displayed at checkout.
We may receive transaction references, payment status, order details, and other information needed to confirm purchases.
Payment providers may process your information under their own privacy policies and security practices.
We do not ask customers to send their UPI PINs, banking passwords, or card CVV values by email or WhatsApp.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no electronic storage or internet transmission method can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations. When information is no longer required, we will delete or anonymize it where appropriate and legally permissible.
Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of certain personal information. You may also withdraw consent where processing relies on consent. To submit a privacy request, contact hello@maxskills.in. We may need to verify your identity before responding. Some information may need to be retained to meet legal or regulatory requirements.
Children's Privacy
We do not knowingly collect personal information from children in violation of applicable law. Where services are intended for minors, applicable age-related and parental-consent requirements will be followed.
Third-Party Websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their respective policies. We encourage users to review those policies before submitting personal information.
Changes to This Policy
We may update this Privacy Policy when our practices, services, or legal requirements change. The latest version will be published on our website.
Contact Information
For privacy-related questions, requests, or complaints, contact:
Max Skills Academy
Website: https://www.maxskills.in
Email: hello@maxskills.in